Frequently Asked Questions

There are several options for finding a USDA-accredited veterinarian, including 1) asking your local veterinarian if they are accredited 2) search on the VSPS APHIS website for an accredited veterinarian in your area.

Not all destinations require quarantine for your pet. Countries like Australia, New Zealand, Singapore and Japan require your pet quarantine upon arrival, whereas within the EU and USA do not require this. Once you book your flight, we will provide you travel guidance for your pet.

Your security and safety is our top priority, which is why Avvinue's website uses Secure Sockets Layer (SSL, a standard security technology for establishing an encrypted link between a server and a client). This security ensures your safety when entering card details for payment on the site.

There is no additional fees when using Avvinue's services, other than those add-on services mentioned in the booking process.

The price for a pet reservation ranges from $50-200, which varies from airline to airline and depends on other factors. The final cost will be provided after booking a flight on Avvinue.

Most airlines require at least 48 hours notice of your pet traveling; however, we recommend you book your flight on Avvinue at least 2 weeks in advance, because pet reservations are on a first-come, first-serve basis. The reservation of your pet will be managed automatically on Avvinue.

There are two types of carriers: hard-sided and soft-sided carriers. We recommend traveling with a soft-sided carrier with at least 3 ventilation sides; however, the requirements of measurement vary from airline to airline. For safety, your pet should be able to naturally stand and turn around inside the carrier without touching the sides or top of the carrier.

A full stomach might be uncomfortable for your dog during travel. We recommend that you feed your pet a light meal and a small drink around two hours before departure and exercise your pet immediately before it goes into the carrier. While it's best to refrain from feeding your dog right before the flight, you can (and should) continue to give your pet water right up to the time of travel.

We do not encourage the use of sedatives and tranquilizers of your pet for the sole purpose of travel. Whether they are traveling in cabin or cargo, there can be adverse effects during transport. This view is also endorsed by veterinary organizations such as the American Veterinary Medical Association, which provides more information on this topic.

Most airlines recommend at least three hours before the departure time for domestic flights and at least five hours before international flights.

There are a few things you can do to prepare your pet for travel. One of them is crate-training your pet so they feel more at ease and safe in their carrier. There are some alternative options such as anxiety supplements or CBD for pets, but we recommend you consult with your veterinarian beforehand.

When arranging for your pet traveling in cargo, our team will do the best we can for ensuring you travel on the same flight as your pet; however, it's not guaranteed as the booking of your pet's flight and passenger tickets are done at separate times.

Usually, the flight crew does not assist the pets when they are flying in the cargo hold. Some airlines like American Airlines offer a comfort stop (with extra cost) during a layover, the kennel will provide a well-being check to ensure your pet's health and welfare; and depending on their travel schedule, your pets will be given food and water.

The price of the total charter is shown on the charter page in order to provide transparency on what the potential for each seat would cost; however, the cost per passenger will be determined once final reservations are made. For this reason, it's important to note your budget per person to know whether the charter option is best suited for you.

The collection of payment from all passengers will be made when there are sufficient passengers to completely fill a charter. At this time, full payment will be required up front in order to book the charter.

Each charter has different limits on pax (passengers and passes); however, we will share what the options are available for that charter. For example, we will mention if 1 large dog is equal to that of 2 small dogs on the flight or whether there is a 1-to-1 ratio between passengers and pets.

The time it takes to fill up a charter varies by the popularity of the route; and to ensure there is much exposure, each route is shared within the pet traveling community on various channels. If you have a route request that is not shared or already have a group interested in a route and wish the Pawtrip team to coordinate, then simply reach out to hello@pawtrip.com to get your charter coordinated at no extra charge.